Customer Service is the worst. Unfortunately I’m going to have to find another system for tracking. When navigating through your account on our website or mobile app, click on the menu in the top left-hand corner. Send me a reset link. Then I went on line to "chat" Can't find where to chat. Turn off the power of your GL300 and restart it to make it work again. Legal Disclaimer: The SpyTrac Monitoring Product or Service may only be used for legitimate and lawful purposes by authorized users, and you are hereby notified that installing or using the SpyTrac Monitoring Product or Service for any other purpose may violate local, state, and/or federal law. Return to login. It didn't work, so after several attempts to get it working I sent it back. However they have changed to a new “platform” and it’s absolutely horrible! I finally canceled the monthly service by email. Their system is outdated. Press and hold the power button. Spytec Gps. Too many clicks and no info . I have had the device for 4 days and the device turns off ever morning and dose not work until the late evenings. They just keep passing you on to the next person. Rain, wind or any weather cannot affect the performance of the spy tec GPS. So, you just probably just bought your new tracking or you already had it for some time now. Not completely convinced that this is a legitimate company. Spytec GPS provides peace of mind with safe, secure, and discreet trackers and real-time tracking software. This new platform is terrible. Useful info is no more available . Once again I contacted my credit card company and disputed the charges and once a gain I was reimbursed for the fraudulent charges. Shows that the GL300 Tracker is not responding to commands. Im already planing to cancel my subscription if they cannot correct the issue. Login. Once the red LED starts flashing release the button. Weatherproof. I can tack better with an old i phone tossed in the vehicle. Tech support says it is suspended due to a billing issue. Our goal is to be an always-reliable partner, which we accomplish by providing peace of mind through every step of your tracking journey, whether you're monitoring the movement of multiple vehicles or ensuring your child arrives safely at school. I was going to hang with them and see it through until they fixed the bugs, but this is more than bugs, they have big issues on their end with no sign of resolution. I am a long time subscriber to Spytec and have 2 trackers. How to delete GPS trackers from your GPS and Track account. More and more vehicles are coming with GPS installed in the car console. I am done with these morons. Product ok, Customer Service absolutely terrible. I'm not gonna keep paying for this. Once again no company response while they continued to charge my card. Have been using Spytec for almost a year with good service and few issues. Useful info is no more available . Check ticket status. https://amzn.to/2AuQbTK GPS tracking devices do hang sometimes and the only way to fix this is to restart the device. I noticed that they have lots of 5 stars reviews but that was from their old system that i am also happy using and not from the new unreliable platform. BUT when time came I could not show the data because I only had the date from the new device. Find helpful customer reviews and review ratings for Spytec GPS GL300 GPS Tracker for Vehicles, Car, Truck, RV, Equipment, Mini Tracking Device for Kids, Seniors, Free Smartphone App, Real-Time Tracking, at Amazon.com. For activating your Spytec STI Gl300 you need the order id, imei, personal info and billing info. Old platform is the bomb,New platorm is a snap pop. A subscription to our software platform is required to use all our trackers. But if you have problems it takes forever to get resolved. Do not buy it until the new platform is fixed or they go back to old platform otherwise you will be wasting money. Reset button 8. What does it mean when my device says "Tracker hasn't reported on schedule"? GL300 User Manual 1. Cable slot 9. The company is selling products that they are unable to manage. When I got the new device I lost all my data. We are constantly upgrading and adding new features to streamline and optimize your tracking experience. FAQ for why isn’t my tracker reporting? From downloading the app, to setting up notifications. Pedestal Mic indicator 17. On a clear day, still gets no signal. Recently spytec migrated to a new platform which is a disaster. Our referral program allows you and a friend to receive a FREE month of service when you refer your friend and they subscribe to Spytec GPS. Locate the power button on the top of the device. Installed under a passenger car seat as instructed. Page 2 Please contact GPS Tech Support to assist you. The map will appear with the GPS locator position to the device’s location coordi- nates. Recently spytec migrated to a new platform which is a disaster. I want to show you how you can contact spytec GPS support in case you have any questions or issues with their GPS tracking devices. They did not refund me the monthly subscription fee either. When it’s working, it’s fantastic. This honestly has been my worst customer experience of my life. Check out the plans comparison table below to see details of individual plans. Using my car, equipment and on my time. Introduction GL300 is a powerful GPS Tracker designed for asset, vehicle, and pet tracking. Impossible to set up and no app. They charge for $20 handling PLUS I had to pay to mail it back. I have my 3rd device and it is not working. Welcome . I contacted my credit card company and was reimbursed for several months and the charges stopped for a period of time.After approximately six months I noticed the monthly charges were starting again. Discover the ins and outs of the Spytec GPS platform. I am now watches my credit card very closely for future fraudulent charges from Spy Tec. Seems illegal. How do GPS trackers work? How do I migrate my account and devices to the new Spytec GPS Platform? To make up for this, GPS receivers constantly reset their clocks to match time data sent by multiple satellites. DO NOT BUY THIS!!! Troubleshooting Your Tracker Tutorials, videos, and tips for staying on track with Spytec GPS I had to go to court to show my employee lied and was working his own accounts instead of my accounts. Constantly had problems retrieving information from the devise. See more One of the first things to check is the hardware itself. Tracker not functioning at all. Our trackers all need cell coverage in order to update their location. *Please note that you will need to have an active subscription in order to refer a friend and receive the 1-month credit.. Our user-friendly platform includes real-time alerts and in-depth insights to better monitor your vehicles, valuables, and loved ones and anything you choose to track using our Spytec GPS … Let's get tracking! Now many of the old good features are gone and the new platform makes it impossible to track your vehicles. It doesn't show side streets anymore, tracking route is the same color as the roads so you can't even see the route. Spytec GPS Subscription. © 2021 Trustpilot, Inc. All rights reserved. Managing Your Account Learn how to manage your billing, subscription, and other personal profile settings. show. I call the support number their were not agents to take my call. All of our trackers have LED indicators on the device to give a clue into any issues the tracker may be experiencing. Stay away. The subscription plans however remain the same. Was kept in its case, never even got wet. I cancelled this service in August of 2019. With superior receive sensitivity, fast TTFF (Time to First Fix) and Quad band GSM frequencies 850/900/1800/1900, its location can be continuously monitored or periodically reported to a backend server or other device. They did not refund me the cost of the device once I mailed it back- saying they never got it. Oddly the product only works late at night. I would love to be able to just log onto the site and pay my bill myself. I contacted billing who told me no issues and everything was fine and I should ignore that email. Even with the replacements, the new platform is useless. Support is accessible but can't fix the problem. A password reset link has been sent to . Page 4 5. Waste of money. Track only when you need to, with no contracts and no cancellation or activation fees. New Spytec platform is a disaster. UPDATE 2020 : Spytec has updated its lineup of GPS trackers and has launched new version of GL300 GPS tracker with a host of new features. 94 talking about this. Spytec GPS login and spytec customer support contact for tracking devices. This makes keeping your GPS tracker inventory organized. Once the email address has been submitted a verification code will be sent to the email address. First, simply click the “Forgot Password”  link on the lower portion of the login screen: You will then be asked to enter the email address that is tied to your Spytec GPS account. I’ve currently been told twice they will replace it for free. GPS navigation technology is very useful. However their "customer service" SUCKS BIG TIME. Worked great for a week.. now it wont update the GPS at all. Ever since i sign in, in their new platform which their required, im having an issue of my GPS not updating location. I finally found another company and it worked well. Now I have the device. The device is okay. Find helpful customer reviews and review ratings for Spy Tec A119S Car DashCam with GPS logger 60fps 1080p Sony IMX291 G-Sensor 135 dergre Wide-Angle Lens, Loop Recording at Amazon.com. What does it mean when my device says "Tracker has no battery charge"? I tried our this service and it was okay. Say I have to talk to tech. Canceled my credit card so they can't charge me anymore. I have my Gl300 for almost 3 years with no problem which i can give them a 4 stars with their old platform. Won't "wake up" not sensing motion. Service was an absolute nightmare. Spytec GPS offer GPS Tracking Solutions for Personal, Business and Fleets. They say lifetime guarantee. They worked very well on the old platform. Quick Start Guide Print. When there is a problem it takes forever for their customer service to get it resolved. Would NEVER recommend this product to anyone. Login to your account. DO NOT PURCHASE ANYTHING FROM THIS COMPANY! New platform does not locate very often, like over 6 hours sometimes. They continue to bill me despite repeated phone calls, emails, online requests and contact via their chat support. On july 8th, I received an email that there was an issue with billing info on my acct. How do I change my account's email address? I purchased a device from Spytec. They took something that wasn’t “broke” and tried to fix it. Old platform was great! Why? 3.) I've been a customer for a few years. Tried to activate the product, three weeks later still didn't work. M2 Magnetic Case - … I followed all their instruction and even drive around with the GPS myself but nothing changed. Record indicator 19. The old platform looked realistic, this new one looks like a cartoon and is just not very accurate. THEY HAVE NO TECH HELP. I have no idea how a company can sell you a refurbished device as "new" then refuse to refund you any money once you've returned it. Terrible customer service. Only the latest review will count in the company's TrustScore. Again after some waiting someone called me. Warranty service is handled entirely by Spytec GPS. Now I'm looking for a tracker with a realistic platform. Read honest and unbiased product reviews from our users. Vents (both sides) 10. Spytec GPS Trackers are real time GPS tracking devices for Cars, Vehicles, Kids, Spouses, Seniors, Equipment, protecting Valuables and keeping track of loved ones. BUT THERE IS NO TECH. I called tech support numerous times but no one answered the phone nor returned emails. Sometimes it update after an hour or two or even a day. After releasing the power button the green and blue LED lights will start flashing for a few seconds and then all LEDs will go out. When they work it’s fantastic. I am not receiving email or text alerts Make sure your account settings have the different alert … Mind you my device is only about 9 month old ant it has stopped working twice. Don't have an account? Real-time GPS Tracking. I had my device for 2 month and it stopped working. Once complete, you will be able to return to the login page and login with the new credentials. You can not call support you can only chat. Many people use a stand-alone GPS unit for cars that don't have a built-in GPS unit. GPS trackers contain both GPS receivers and data loggers and/or transmitters. Page 8: Using The Spy Tec Gps Interface Using the Spy Tec GPS Interface At the top left of the screen, there is a user menu with drop down buttons: ACCOUNT INFORMATION, CHANGE SETTINGS, TRACK HISTORY, GEOFENCING and REPORT GENERATION. Even the second device they sent for replacement did not work. Two days later, device stops functioning. Also, battery life on the new replacement trackers is half of what it used to be on the old ones. They had to send me replacement trackers because they were suddenly no longer able to locate or activate my trackers due to issues on their end. 2.) I went on line to activate it. Now many of the old good features are gone and the new platform makes it impossible to track your vehicles. RELATED: Vyncs GPS Tracker Review 2020 No Monthly Fees. Waited another week. Looking for a new service. I am a long time subscriber to Spytec and have 2 trackers. Wow, now that's a useless map. Audio/video output 16. Customer service and tech support was pretty nice, but ultimately it was all a giant waste of time and money. We offer billing through monthly and annual plans. Updated If you have forgotten or otherwise need to reset your account password, you can now easily do it from the login screen of the Spytec GPS platform. I cannot even follow my tracker in real time. The experts at Spytec GPS have created the fastest, most-reliable GPS tracking platform on the market. Spytec GPS Trackers are real time GPS tracking devices for Cars, Vehicles, Kids, Spouses, Seniors, Equipment, protecting Valuables and keeping track of loved ones. Home Solutions. GPS port (for optional receiver) 15. The old platform was great. STEP 2 – Locate Your MEID Locate the International Mobile Equipment Identity (IMEI) number on the bottom of your tracker. check your spam folder if you don’t see it in a few minutes. They put in a ticket and then run your card. My next step may need to be reporting my card as lost or stolen so that I can stop these charges. .With this issue STILL unresolved by either their idiotic tech support or their idiotic billing dept, I took action. Enter your search term here... Search New support ticket . I bought Spy Tec two years ago. If you have forgotten or otherwise need to reset your account password, you can now easily do it from the login screen of the Spytec GPS platform. Spytec GPS offer GPS Tracking Solutions for Personal, Business and Fleets. So far it is a complete waste of money. I’ve had 2 of these. holds a full charge but still says its miles from here and traveling 45mph. Input the verification code and set the new password, taking note to follow the password requirements. Power indicator 18. I also found something even more interesting and i would really like to share it with everyone. I was told they change the platform and we needed a new device. How can we help you today? How do I add a new or additional device to my service? After creating your Spytec GPS account and activating your tracker following our guide here, you may still be having trouble viewing the tracking data from your tracker. Solution home Choose your product GL-300 Real-Time GPS Tracker. First, simply click the “Forgot Password” link on the lower portion of the login screen: You will then be asked to enter the email address that is tied to your Spytec GPS account. All I keep getting told is to restart it and take a trip with it. It's inevitable that you may run into some problems … Enter your email and we’ll send you a link to reset it. Most of our trackers are not running on the same network that your phone is on, so just because your phone has service in a certain area does not mean your tracker will. This new one is a significant downgrade from what the old one could do. Products purchased online or from an authorized retailer and under warranty qualify for an exchange with a valid receipt and an active subscription. It is a unique code generated at the time of purchase from Spytec. Thus, GPS satellites work and maintain the system by simultaneously delivering time information from their atomic clocks. Back. My house shows a shed that has been torn down for 7 years. Their new platform as i remember just start only last July of 2020 when i sign in that i thought it would be better but it get worse. Power button 6. Testing the ATI GL300 GPS Tracker.Here is the battery test video https://youtu.be/fVo_3jdHf_Y Here is the product link to buy it now!
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